Shipping & Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dareu@dareuglobal.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dareu@dareuglobal.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dareu@dareuglobal.com.

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

Orders will go through 2 phases before being delivered:

1. Warehouse processing time: 1-3 business days. The amount of time it takes for us to prepare your order for shipment. This involves the securing of stocks, in some cases, and the checking of Product Quality.

2. Shipping time: The amount of time it takes to receive your order after your order has shipped. Shipping times can vary depending on your shipping methods, location , local custom, weather and so on.

SHIPPING METHODS

Unites States / Canada / United Kingdom / Germany

  • Expedited Shipping: Normally 8-12 workdays
  • Standard Shipping: Normally 15-25 workdays
  • Rural & remote areas may take an additional 3 days.

Rest of the Euro / Australia

  • Expedited Shipping: Normally 10-15 workdays
  • Standard Shipping: Normally 20-25 workdays
  • Rural & remote areas may take an additional 3 days.

Rest of the World

  • Expedited Shipping: Normally 10-15 workdays
  • Standard Shipping: Normally 25-30 workdays
  • Rural & remote areas may take an additional 3 days.

RETURNS / REFUNDS PROCESS

We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. (according to the logistic information).

Step 1: Submit a [return request]. Please send an email to support@dareugaming.com, provide us the details of your order in the email: your name, order number, and reason. and we will write back to you as soon as possible.

Step 2: Place the item(s) in the original packing. Please make sure the packaging is in good condition and the product is not opened so that it does not influence the second sale.

Step 3: Drop off your package at your carrier. Please provide tracking number and website for tracking the logistic info after you return the parcel to us.

Step 4: We receive your return package. Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@dareugaming.com. Please contact our Customer Service at support@dareugaming.com to get the return address.